Accessibility Statement

This accessibility statement applies to https://musewellbeing.co.uk/ and is prepared by Muse Wellbeing.

At Muse Wellbeing, we are committed to making our digital services accessible and usable by everyone, regardless of ability or technology. We believe in providing an inclusive experience and are actively working to align our website with best practices and legal requirements, including the Equality Act 2010, which requires UK service providers to make reasonable adjustments to ensure individuals with disabilities can access their services.

Compliance Status

This website is currently partially compliant with the Web Content Accessibility Guidelines (WCAG) version 2.1 AA standard, due to the non-compliances listed below.

Non-Accessible Content

Based on recent homepage manual and automated audits performed by our accessibility partners at Accessima, we are aware of the following accessibility barriers. We are actively working to resolve these issues:

Navigation and Keyboard Accessibility

  • Skip to Main Content: There is no mechanism to bypass repetitive navigation blocks. (Fails WCAG 2.4.1 Bypass Blocks)
  • Keyboard Focus: Focus indicators are missing or not highly visible, making keyboard navigation difficult. (Fails WCAG 2.4.7 Focus Visible, 2.1.1 Keyboard)
  • Keyboard Traps: The login pop-up modal currently traps keyboard users, preventing them from navigating away without a mouse. (Fails WCAG 2.1.2 No Keyboard Trap)
  • Zoom and Magnification: The site does not adequately support text resizing or zooming up to 200% without loss of function. (Fails WCAG 1.4.4 Resize Text)

Screen Reader and Semantic Structure

  • Headings and Landmarks: The heading structure is broken, and ARIA landmark roles have not been used, making it harder for screen reader users to understand page organisation. (Fails WCAG 1.3.1 Info and Relationships)
  • Hidden Elements: Certain elements are improperly hidden or need removing, which confuses assistive technologies. (Fails WCAG 1.3.1 Info and Relationships, 4.1.2 Name, Role, Value)
  • Element IDs: Multiple elements share the same ID, which can cause parsing errors for assistive technologies. (Fails WCAG 4.1.1 Parsing)

Buttons, Forms and Interactive Elements

  • Button Labels and Text: Several buttons lack adequate descriptive text, labels or discernible text to explain their function to assistive technologies. (Fails WCAG 2.4.6 Headings and Labels, 4.1.2 Name, Role, Value)
  • Form Inputs: Form input purposes are not clearly identified programmatically. (Fails WCAG 1.3.5 Identify Input Purpose)

Visuals and Media

  • Alternative Text: Several images are missing alt text, preventing screen reader users from understanding their context. (Fails WCAG 1.1.1 Non-text Content)
  • Colour Contrast: Certain text elements do not meet the minimum colour contrast ratio against their backgrounds. (Fails WCAG 1.4.3 Contrast – Minimum)
  • Animated Text: Some animated text cannot be paused, stopped or hidden, which can be distracting or cause issues for users with cognitive or vestibular disorders. (Fails WCAG 2.2.2 Pause, Stop, Hide)

What We’re Doing to Improve Accessibility

Muse Wellbeing is actively taking steps to address these barriers and improve the inclusivity of our website. Our ongoing efforts include:

  • - Conducting targeted accessibility audits on individual page templates.
  • - Reviewing our user interface to ensure inclusive design practices are embedded in our development process.
  • - Remediating the known code, design and content issues outlined above.
  • - Addressing all user feedback regarding accessibility promptly.

Requesting Alternative Formats

We recognise that some parts of this website are not fully accessible right now. If you need information on this website in a different format, such as an accessible PDF, large print, easy read or audio recording, please contact us:

We will consider your request and get back to you as soon as possible.

Reporting Accessibility Issues

We are always looking to improve the accessibility of this website. If you find any problems not listed on this page, or if you think we’re not meeting accessibility requirements, please contact us at hello@musewellbeing.co.uk.

Enforcement Procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Equality Act 2010 in relation to web accessibility. If you are not happy with how we respond to your complaint, you can contact the Equality Advisory and Support Service (EASS) for independent advice and support:


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